Core Responsibilities:
Customer Service:
Answering customer inquiries and questions.
Providing customer support and guidance.
Resolving customer complaints and issues.
Managing customer expectations.
Communication:
Liaising between customers and companies.
Using telephones to reach out to customers.
Actively listening to customers and understanding their needs.
Maintaining a positive and empathetic attitude.
Other Tasks:
Verifying account information.
Greeting customers.
Taking payment information.
Placing or canceling orders.
Answering questions about warranties or terms of sale.
Suggesting solutions when a product malfunctions.
Documenting customer interactions.
Responding to customer inquiries.
Reviewing customer feedback.
Updating customer databases.
Promoting company products and services.
Engaging customers in positive conversations.
Upselling other products to customers.