Job Title: Customer Support Executive
Location: patancheru
Job Type: Full-time
Job Summary:
We’re looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will handle customer queries, resolve issues, and ensure a smooth, positive experience with our products/services.
Key Responsibilities:
Customer Interaction: Respond to inbound calls, emails, and chats promptly and professionally.
Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions.
Follow-ups: Track unresolved queries, ensure timely follow-ups, and escalate complex cases when needed.
Product Knowledge: Stay updated on products/services to guide customers accurately.
Feedback Collection: Gather customer feedback to help improve services.
CRM Management: Log interactions and update customer records in the CRM system.
Requirements:
Education: High school diploma or bachelor’s degree preferred.
Experience: 0–2 years in customer service (freshers with good communication skills are welcome).
Skills: Strong communication (verbal and written), active listening, and problem-solving abilities.
Tech Skills: Basic computer knowledge; experience with CRM software is a plus.
Soft Skills: Patience, empathy, and a positive attitude.
Perks:
Competitive salary + performance incentives
Growth opportunities and skill development
Friendly, supportive team environment