1. 1-2 years of customer support experience: Proven experience in a customer-facing role, preferably in a tech industry.
2. Excellent Communication Skills: Strong written and verbal communication skills, with the ability to communicate complex technical information in a clear and concise manner.
3. Technical Aptitude: Basic technical knowledge of software applications, hardware, and networking.
4. Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and outside the box.
5. Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.