A Customer Care Executive is responsible for assisting customers by addressing their queries, resolving complaints, and providing information about products or services. They play a key role in ensuring customer satisfaction and building long-term relationships.
Customer Support: Respond to customer inquiries via phone, email, or chat.
Issue Resolution: Handle complaints, troubleshoot problems, and provide solutions.
Order & Service Assistance: Process orders, returns, and service requests.
Product/Service Guidance: Provide accurate information about products, pricing, and policies.
Follow-ups: Ensure timely resolution of customer concerns by coordinating with relevant departments.
Feedback Collection: Gather customer feedback and report trends to