We are seeking a motivated and professional customer support executive to join our team for BPO MNC in Vadodara at our Gorwa Road Branch location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers competitive salary and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner.
Address customer queries, concerns, and complaints with a problem-solving approach.
Maintain accurate records of customer interactions and follow-ups.
Provide timely and relevant information to customers to resolve their issues.
Work collaboratively with other teams to escalate and resolve complex issues.
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.
Job Requirements:
You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires Under Graduate and the candidate should be willing to work 6 Days during the rotational shift.