Act as the primary point of contact for customers regarding shipments, deliveries, and order statuses.
Handle incoming calls, emails, and chat inquiries in a professional and timely manner.
Track shipments and proactively update customers on delays, ETA changes, or issues.
Coordinate with internal teams (warehouse, dispatch, transportation) to resolve delivery-related problems.
Manage customer complaints, log issues, and ensure they are resolved efficiently.
Maintain accurate records of customer interactions and transactions.
Provide support in scheduling pickups, deliveries, and returns.
Ensure customer satisfaction by offering practical solutions and consistent follow-ups.
Assist in preparing reports related to delivery timelines, complaints, and resolutions.