Job Title: Service Coordinator
Experience: 6 months - 1 year
Location: Kandivali, Mumbai
Company: Leading IT Company
Salary: Depend on your last drawn and interview performance
As a Service Coordinator, you will work with clients to provide quality service and to ensure
clients get the services they need. There is a heavy customer service basis, as the Service
Coordinator is often the initial contact, so having good people skills is a must. You will also need
to build strong relationships with our partners and service providers to ensure clients receive the
best care possible.
A high school diploma is required for this position, but a post-secondary degree is preferred. A
service coordinator needs to have good communication and problem-solving skills. Building
partnerships and good relationships with service providers and clients is a must to be successful
in this role.
Responsibilities for Service Coordinator
Assess the service needs of clients and connect them with the correct provider
Create and maintain a directory of service providers and resources
Create and maintain a database of clients and client needs
Assess client issues and provide recommendations to fix problems
Ensure each client is given the necessary services and follow up to fill ongoing service needs
Maintain good relationships with service providers and clients to keep customer base
Expand the list of resources and providers to assure there are no gaps in services
Answer telephones and respond to email inquiries in the office
Qualifications for Service Coordinator
1-3 years of industry experience or a related customer service experience required
Previous administrative experience preferred
Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
Excellent customer service and problem-solving skills
High quality organizational skills
The ability to work well under deadlines and to multitask
The ability to build relationships and coalitions within the community
Excellent verbal and written communication skills
Excellent critical thinking and problem-solving skills
Interested candidates can apply by sending their updated resumes to [ hr4@dreamnurturehr.com ] or contacting [ 7410577337 ].