customer success executive

Customer Success Executives

Job Summary:

We are seeking a proactive and customer-focused Customer Success Executive to

enhance client relationships and ensure seamless service delivery in the health insurance

domain. This role involves managing customer queries, assisting with policy-related

concerns, and ensuring a positive customer experience throughout the policy lifecycle.

Key Responsibilities:

 Act as the primary point of contact for policyholders, addressing queries related

to policy coverage, claims, and benefits.

 Guide customers through the onboarding process and ensure they fully

understand their insurance policies.

 Proactively engage with clients to enhance satisfaction, resolve issues, and retain

business.

 Coordinate with internal teams (claims, underwriting, sales, and support) to

resolve customer concerns efficiently.

 Monitor customer interactions, feedback, and escalations to improve service

quality.

 Identify opportunities for upselling or cross-selling additional insurance products.

 Maintain accurate records of customer interactions in CRM systems.

 Stay updated on industry regulations, company policies, and product offerings to

provide accurate information.

Required Skills & Qualifications:

 Bachelor’s degree in Business Administration, Insurance, or a related field.

 1 year of experience in customer success, account management, or a similar role

in the health insurance sector.

 Strong understanding of health insurance products, claims processing, and

regulatory guidelines.

 Excellent communication and interpersonal skills to build strong customer

relationships.

 Problem-solving skills with the ability to handle customer complaints and

escalations effectively.

 Proficiency in CRM software and Microsoft Office Suite.

 Ability to multitask, prioritize, and work in a fast-paced environment.

 Languages Required – English, Bengali and Hindi

What are some reasons that a candidate could be excited by this opportunity?

By joining our team as a Customer Success Executive, you will have the opportunity to make

a significant impact on our customers' lives by ensuring they receive the best possible

experience throughout their subscription journey. You'll work in a collaborative and innovative

environment, where your ideas and efforts will directly contribute to the growth and success of

our firm.

If you are passionate about delivering exceptional customer experiences, fostering loyalty,

and maximizing the value customers derive from their subscriptions, we encourage you to

apply and be part of our dedicated team.

Location – Bangalore.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 1 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।

इस customer success executive Job के बारे में अधिक जानकारी

1. इस customer success executive Job के लिए आवेदन करने के लिए पात्रता मानदंड क्या है?
   Ans: उम्मीदवार ग्रेजुएट होना चाहिए और उसके पास 1 - 6+ वर्षो का अनुभव होना चाहिए।
2. मैं इस Job की रोल के लिए कितने वेतन की उम्मीद कर सकता हूं?
   Ans: आप ₹15000 - ₹30000 प्रति महीने के वेतन की उम्मीद कर सकते हैं जो आपके इंटरव्यू पर निर्भर करता है। यह बैंगलोर में एक फुल टाइम Job है।
3. इस customer success executive Job के लिए कितने कार्य दिवस हैं?
   Ans: इस customer success executive Job के लिए कार्य दिवस 6 दिन का होगा।
4. क्या इस customer success executive Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई शुल्क भी लागू होता है?
   Ans: नहीं, इस customer success executive Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई भी शुल्क नहीं लगता है !
5. क्या यह customer success executive Job घर से किया जा सकता है?
   Ans: नहीं, यह Job घर से ऑनलाइन नहीं किया जा सकता है।
6. इस customer success executive Job के लिए कितनी रिक्तियां हैं?
   Ans: NARAYANA HEALTH CARE में तत्काल customer success executive के लिए 10 रिक्तियां हैं!
7. इस customer success executive Job के लिए कौन आवेदन कर सकता है?
   Ans: पुरुष और महिला दोनों उम्मीदवार इस ग्राहक सहायता / टेलीकॉलर Job के लिए आवेदन कर सकते हैं।
8. इस customer success executive Job के लिए टाइमिंग क्या है?
   Ans: इस customer success executive Job में Day की शिफ्ट है।