· Interview rounds – CX Screening >> Versant (58 & above) >> CD >> Ops
· Location - Return to office (work from office mandatory)
· Shift time - Mandatory working in Night Shift (US Shift)
· Working days - Rotational work week” (Should be flexible to work for 6 day a week as per business requirement)
· Education - Graduates ( with International Voice Exp )
· Flexible to switch activities and roles internally within process and within the deal/project.
Job description:
International Voice Process
Responsibilities:
· In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines.
· Candidate expected interactions are within Candidate team and direct supervisor.
· Candidate will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact Candidate work.
· Candidate will need to be well versed with basic statistics and terms involved in the day-to-day business and use it while discussing with stakeholders.
· Candidate will be required to help in the overall team's workload by managing Candidate deliverables and help the team when required.
· Candidate will be an individual contributor as a part of a team, with a predetermined focused scope of work.