We are looking for an enthusiastic and dedicated [Customer Support Executive•] to become a valuable part of our team for [••DBS Mintek Pvt Ltd••] based in [••Navi Mumbai••], located at [••Turbhe••]. The role offers [••upto 25000 Salary••] and involves managing customer calls, delivering outstanding customer service related to [••Club Mahindra••]. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
We are seeking candidates with [••Fresher and Experienced••] years of experience in customer service or telecalling, who are proficient in [••English Language••]. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A [••HSCl••] is required, and candidates must be open to working [••Monday to Saturday••] during the [••Day••] shift.