We are looking for an enthusiastic and dedicated Insurance Executive to become a valuable part of our team. The role involves managing customer calls, delivering outstanding customer service related to Insurance based on Maruthi Suzuki Cars. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve Insurance issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.