Job Duties & Responsibilities
To create awareness about reimbursement claims submission. (Pre & Post Hospitalization)
Efficiently and effectively handle grievance / issue raised by patients, escalate issue to the team leader, as necessary.
Regularly Follow-up with Insurance company/TPA for claim status and Updates on ERP.
Timely follow up with patient’s messages and provide updates to them in the WhatsApp group.
Fetching Insurance Admissibility details from Insurance company/TPA.
Scan the medical documents given from submission.
Share the documents in patients WhatsApp group.
Upload the documents in ERP
Qualifications & Skills.
Any Graduation
Should have good listening skills.
Excellent interpersonal & communication skills
Should have good comprehensive skill.
Experience.
Freshers/ experience
Additional Skills.
Strong verbal skills – Fluency in English and other regional language (Added Advantage).
Strong problem-solving skills and enthusiasm for new tasks and challenges
Relationship building skills.
Ability to multitask and prioritize, with a strong work ethic and attention to detail