We are seeking a motivated and professional [••job_title-SBI FLEXI VOICE PROCESS••(Customer support-EMI Conversion)] to join our team for [••Jai Global Tech••] in [••Bangalore••] at our [••locality_label••] location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to [••industry_label••]. The role offers [••in_hand_salary_Rs/15000(Take Home),Rs/17000(CTC)••] and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner.
Address customer queries, concerns, and complaints with a problem-solving approach.
Maintain accurate records of customer interactions and follow-ups.
Provide timely and relevant information to customers to resolve their issues.
Work collaboratively with other teams to escalate and resolve complex issues.
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.
Job Requirements:
The ideal candidate We should have [••experience 0-1year••] years of experience in customer Support Executive and should be proficient in [••English, Tamil, & Malayalam••]. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires [••min PUC(12th)/Any Graduate ••], and the candidate should be willing to work [••Work from Office ] during the [••Rotational••] shift.