A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
10,000 - 20,000 /महीना
Talentio Career Solutions
बोरिवली (पूर्व), मुंबई
ग्राहक सहायता / टेलीकॉलर में 6 - 36 महीने का अनुभव
फुल टाइम
Job Description : CRE-PSF
1)Primary Responsibilities:
To contact customers in terms of service due reminders, service appointment booking,
post service feedback calling and other promotional offers/camp.
To contact all leads (prospective customers) shared by sales person and arrange for test
drive or visit.
Update feedback of customer in DMS for all calls made related to sales activity.
Follow communication procedures, guidelines and laid down policies.
Generating PSF and service appointments list from the DMS system.
Updating customers concerns (VOC) in DMS during PSF calls as per OEM norms.
Calling customer for complaint registered (aggrieved customer) and resolving it within
stipulated time period as per the OEM process.
Updating resolved complaints details in DMS and or Dealership defined process.
2)Secondary Responsibilities:
Act as single point of contact for service and sales.
Updating all records in DMS.
Maintaining files, records and other important documents as per the dealership norms.
