कस्टमर सपोर्ट एग्जीक्यूटिव

Industry Type: Loan/ Credit Card

Languages: Kannada

12वीं पास होना चाहिए

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Title: Customer Support Associate (Loan Recovery & Onboarding)

Job Summary

We're seeking a highly skilled and customer-focused Customer Support Associate to join our loan operations team. As a Customer Support Associate, they will be responsible for providing exceptional support to our customers throughout the loan recovery and onboarding process.

Key Responsibilities

Loan Recovery

1. Respond to Customer Inquiries: Handle customer calls,regarding loan recovery, payment plans, and settlements.
2. Resolve Loan Recovery Issues: Troubleshoot and resolve customer complaints and concerns related to loan recovery.
3. Negotiate Payment Plans: Work with customers to negotiate payment plans and settlements.
4. Document Customer Interactions: Accurately log customer interactions in our CRM system and loan servicing platform.

Onboarding Process

1. Welcome New Customers: Welcome new customers and provide them with information about their loan products.
2. Verify Customer Information: Verify customer information and ensure that all necessary documentation is complete.
3. Explain Loan Terms: Explain loan terms and conditions to customers.
4. Address Customer Concerns: Address any customer concerns or questions during the onboarding process.

General Responsibilities

1. Provide Excellent Customer Service: Provide exceptional customer service and ensure that customer needs are met.
2. Collaborate with Internal Teams: Work closely with loan origination, underwriting, and servicing teams to resolve customer issues.
3. Meet Performance Metrics: Achieve and exceed performance metrics, including first call resolution (FCR), customer satisfaction (CSAT), and net promoter score (NPS).

Requirements

1. Education: PUC or Bachelor's degree in any field.
2. Experience: 0-2 years of experience in customer support, loan servicing, or a related field.
3. Communication Skills: Excellent verbal communication skills.(Kannada and English)
4. Problem-Solving Skills: Strong problem-solving and analytical skills.
5. Technical Skills: Proficiency in CRM software, loan servicing platforms, and Microsoft Office.
6. Knowledge of Loan Processes: Familiarity with loan products, loan processing, and loan servicing regulations will be a added advantage.

Nice to Have

1. Loan Industry Certification: Certification in loan servicing, such as CLS or LSS.
2. Prior Experience in Loan Servicing: Direct experience in loan servicing, including loan processing, underwriting, and repayment.
3. Bilingualism: Ability to communicate in multiple languages.

What We Offer

1. Competitive Salary: A competitive salary and benefits package.
2. Opportunities for Growth: Opportunities for professional growth and development in the loan industry.
3. Collaborative Work Environment: A collaborative and dynamic work environment.
4. Recognition and Rewards: Recognition and rewards for outstanding performance.