Core Responsibilities:
Customer Interaction:
Respond to customer inquiries and complaints via email, chat, social media, or other non-voice channels.
Provide timely and accurate information to customers.
Resolve customer issues and problems efficiently and effectively.
Maintain a professional and courteous demeanor in all interactions.
Data Handling and Organization:
Maintain accurate records of customer interactions and transactions.
Process customer requests and orders.
Analyze customer data to identify trends and areas for improvement.
Problem Solving:
Identify and troubleshoot customer issues.
Escalate complex issues to appropriate personnel.
Provide solutions and recommendations to customers.
Communication:
Use clear and concise written communication skills.
Adapt communication style to different customer needs and personalities.
Follow up with customers to ensure their issues have been resolved.
Other Duties:
May assist with tasks such as data entry, document processing, or other administrative duties.
Contribute to the improvement of customer service processes and procedures.