We are looking for an enthusiastic and dedicated [inbound cutomer support] to become a valuable part of our team for [vaani infosystems pvt ltd] based in [gurgaon haryana], located at [udyog vihar phase 4]. The role offers [16000 to 18000] and involves managing customer calls, delivering outstanding customer service related to [banking sector]. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incomingcalls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
We are seeking candidates with [customer support] years of experience in customer service or telecalling, who are proficient in [telugu ]. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A [graduation ] is required, and candidates must be open to working [day rotational shifts] during the [morning to day ] shift.