Key Responsibilities
Team Management: Oversee a team of sales or support executives, ensuring performance targets are met.
Training & Development: Provide ongoing coaching and training to team members to enhance skills and productivity.
Performance Monitoring: Track team metrics, analyze performance data, and implement improvement strategies.
Client Interaction: Engage with clients to understand their needs and ensure service satisfaction.
Process Improvement: Identify areas for operational efficiency and implement best practices.
Reporting: Prepare regular reports on team performance and project updates for senior management.