Job Description:
Designation : Customer Retention Officer
Department : Member Service- Collection
Job Roles & Responsibilities of CRO:
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Responsible for managing NPA Clients & Support for 31-90 DPD Clients
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He/she shall meet the arrear members for repayments/arrear clearance/loan closure independently.
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physically revisit the members on the PTP (Promise to Pay) dates committed by members.
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Try to convert members for digital collections using Sampark App SMS link/BBPS
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Awareness on the importance of Credit Bureau (CB)
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Impact of defaulting loans