Handle inbound and outbound calls, emails, and chats from UK-based customers.
Assist customers with queries, complaints, and technical support.
Provide accurate information about products/services and company policies.
Ensure customer satisfaction by resolving issues efficiently.
Maintain records of customer interactions in the CRM system.
Collaborate with internal teams to escalate complex issues when needed.
Follow company guidelines and service protocols to maintain quality standards.
Excellent verbal and written communication skills in English.
Previous experience in customer service, call center, or BPO is a plus.
Ability to handle high volumes of customer interactions professionally.
Strong problem-solving skills and attention to detail.
Comfortable working in UK shift timings.
Basic knowledge of computers and CRM tools.
Competitive salary with performance incentives.
Night shift allowances (if applicable).
Training and career growth opportunities.
Friendly and professional work environment.