We are looking for an enthusiastic and dedicated Candidate to become a valuable part of our team based in Ranchi, located at Doranda. The role offers 13,300 Inhand and involves customer calls, delivering outstanding customer service related to Bpo. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
We are seeking freshers and experience candidates both , who are proficient in English. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A min_qualification is undergraduate is required as per candidate.