We are looking for passionate and customer-focused individuals to join our team as International Customer Support Representatives. Whether you're a fresher eager to kick-start your career in customer service or an experienced professional with a strong background in international support, we welcome you to apply. In this role, you'll provide top-tier assistance to our global customers, helping them resolve issues, answer queries, and enhance their experience with our products and services. This role requires a shift of 7:30 PM to 4:30 AM, catering to international clients across different time zones.
Key Responsibilities:
Customer Support: Provide high-quality, friendly, and professional assistance to international customers via phone, email, or live chat.
Issue Resolution: Efficiently identify customer issues, providing clear and timely solutions to resolve inquiries and complaints.
Product Knowledge: Learn and stay informed about our products and services to deliver accurate information and support.
Cross-Cultural Communication: Effectively communicate with customers from diverse cultural backgrounds, ensuring positive and clear interactions.
Documentation: Record customer interactions and outcomes accurately in the company CRM system.
Collaboration: Work with internal teams to resolve complex customer inquiries and ensure smooth service delivery.
Customer Retention: Provide excellent service to foster customer loyalty and encourage repeat business.
Feedback and Reporting: Collect feedback and report recurring issues to help improve products, services, and customer satisfaction.