Key Responsibilities:
Client Relationship Management:
Serve as the primary point of contact for key clients, fostering strong relationships and understanding their specific needs and requirements.
Problem Solving:
Address and resolve any client concerns or issues promptly and effectively, ensuring client satisfaction.
Reporting and Analysis:
Compile reports for management, track key performance indicators, and conduct market research to identify trends and opportunities.
Client Communication:
Maintain open and transparent communication with clients, keeping them informed about progress and any changes.
Skills and Qualifications:
Strong communication and interpersonal skills.
Excellent negotiation skills.
Ability to build and maintain strong client relationships.
Understanding of the background verification industry and client needs.
Problem-solving skills and the ability to resolve issues effectively.