Here are the key job responsibilities:
• Collaboration and Communication with Vendors
• Work with vendors to explain the business needs and user requirements.
• Collaborate with vendors to ensure chatbot interactions align with business objectives.
• Optimization and Improvement of the current processes .
• Analyze chatbot performance and identify areas for improvement.
• Continuously improve chatbot understanding and responses based on user feedback.
• Understanding of natural language processing (NLP) and machine learning (ML).
• Familiarity with chatbot platforms and frameworks.