A Telecaller is responsible for making outbound calls to potential or existing customers to promote products, services, or gather information. They play a key role in customer support, sales, and market research.
Making Outbound Calls: Contacting potential customers to introduce the company’s products/services.
Handling Inbound Calls: Answering customer inquiries, resolving complaints, and providing information.
Lead Generation: Identifying and developing new sales opportunities.
Follow-ups: Maintaining follow-up calls to build relationships and convert leads into customers.
Customer Support: Addressing customer queries, providing solutions, and ensuring customer satisfaction.
Maintaining Records: Updating customer databases with call details, feedback, and status reports.
Meeting Targets: Achieving daily, weekly, or monthly call quotas and sales targets.
Handling Objections: Persuading customers while addressing concerns professionally.
Market Research: Gathering customer feedback to help improve products or services.
Coordination with Sales Team: Passing potential leads to the relevant sales department for further processing.
Excellent communication and persuasion skills
Patience and customer handling abilities
Good knowledge of CRM software (optional)
Ability to work under pressure and meet targets
Basic computer knowledge