Þ Responding to queries, complaints, and requests via Phone, E-mail, Chat, Telegram, Social-Media, and In-app tool / ticketing support to all assigned clients in a timely manner.
Þ Provide timely and effective responses to Client inquiries, complaints, & requests through various channels such as phone, email, chat, Telegram, social media, and in-app tools/ticketing support.
Þ Handle both inbound & outbound queries from prospective clients regarding product features, offered services, and available packages/plans.
Þ Develop and maintain a deep understanding of the designated function/domain, becoming a subject matter expert in the designated area.
Þ Ensure accurate and thorough documentation of client interactions, recording and filing information in prescribed formats using designated tools.
Þ Develop informative materials such as info videos / guides, and written content on the managed subject, addressing queries and assisting clients on processes, systems, institute info, rules, regulations, and any other details relevant to the counselling /admission process that is beneficial for clients.