Make outbound calls to individuals with overdue payments to negotiate repayment plans and secure timely collection of outstanding debts. Maintain accurate records of communication and payments, ensuring compliance with regulations and company policies. Achieve set collection targets while maintaining a professional and empathetic approach.
Key Responsibilities:
Contact debtors via phone to discuss outstanding balances and negotiate payment arrangements.
Follow up on payment commitments and update account records.
Handle customer queries and resolve payment-related issues.
Meet daily, weekly, and monthly collection targets.
Maintain professionalism and adhere to ethical collection practices.
Skills Required:
Excellent communication and interpersonal skills