A telecalling job involves handling both inbound and outbound calls to communicate with customers, provide information, resolve queries, and promote products or services. The primary responsibilities include making outbound calls to potential or existing customers, answering incoming calls to assist with inquiries, maintaining detailed records of interactions, and following up with customers to ensure satisfaction. Telecallers also handle complaints, escalate issues when necessary, and work towards achieving sales or customer service targets. Strong communication skills, persuasion abilities, and problem-solving capabilities are essential for this role. Basic computer knowledge and familiarity with CRM software are often required. While a minimum qualification of a 12th pass is generally acceptable, prior experience in telecalling, customer service, or sales can be an advantage.