We are looking for an enthusiastic and dedicated [Guest Relations Executive ]Admin to become a valuable part of our team for [Jalanta Stays ] based in [Pune], located at [NIBM Kondhwa]. The role offers [18K- 25K•] and involves managing customer calls, delivering outstanding customer service related to [Hospitality Industry•]. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Administrative activities - Guest Relations / Guest Satisfaction
Food / payments /
HK
Manage incoming and outgoing calls in a professional manner.
Respond to guest inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.