We are looking for an enthusiastic and dedicated Collection Executive to become a valuable part of our team based in Kochi, located at Thrikkakara. The role offers ₹20000 - ₹30000 and involves managing customer calls, delivering outstanding customer service related to NBFC. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
We are seeking candidates with 1 - 4 years of experience in tele collection who are proficient in Malayalam, The role involves Follow ups with customers Regarding payments, providing the right information, and escalating complex problems to the relevant department when needed, • Negotiate repayments & handle customer queries
Record calls and commitments Coordinate with field recovery team A Graduate is required, and candidates must be open to working 6 days working during the Day shift.