Outbound/In-Call Handling:
Make outbound calls to prospective or existing customers.
Handle inbound calls and respond to customer queries.
Sales/Lead Generation:
Promote and sell the company’s products or services.
Generate leads and schedule appointments for the sales team.
Customer Service:
Resolve customer complaints and provide appropriate solutions.
Assist customers with product information and troubleshooting.
Data Entry and CRM Updates:
Record customer interactions, update CRM systems, and manage databases.
Ensure accurate reporting of calls, leads, and outcomes.
Achieving Targets:
Meet daily/weekly/monthly call targets.
Strive to achieve sales targets and key performance indicators (KPIs).