Key Responsibilities:
Contacting Customers: Making outbound calls to customers with overdue payments.
Negotiating Payment Arrangements: Discussing payment plans and terms with customers to resolve debts.
Record Keeping: Maintaining detailed records of interactions, payment commitments, and follow-up actions.
Customer Service: Addressing customer inquiries and concerns professionally.
Compliance: Ensuring adherence to all relevant laws and regulations related to debt collection.
Collaboration: Working with the finance team to reconcile accounts and resolve discrepancies.
Performance Targets: Contributing to achieving collection targets as part of a collection team.