Job Title: Inbound Customer Support Representative
Location: Vadodara Salary: Competitive Salary Job Type: Full-time (Flexible shifts, mostly day shifts)
Job Summary: We seek a customer-focused Inbound Customer Support Representative to handle credit card inquiries, resolve issues, and provide excellent service.
Key Responsibilities:
•
Handle inbound calls on transactions, payments, billing, fraud claims, and disputes.
•
Assist with credit limit adjustments, card replacements, and account updates.
•
Educate customers on benefits, rewards, and policies.
•
Maintain records in CRM and ensure compliance with company policies.
•
Meet performance metrics and deliver a positive customer experience.
Qualifications:
•
Bachelor's degree required.
•
Customer service experience, preferably in financial services.
•
Strong communication, problem-solving, and multitasking skills.
•
Willingness to work flexible shifts (day shifts).
Benefits:
•
Competitive salary and career growth opportunities.Job Title: Inbound Customer Support Representative
Location: Vadodara Salary: Competitive Salary Job Type: Full-time (Flexible shifts, mostly day shifts)
Job Summary: We seek a customer-focused Inbound Customer Support Representative to handle credit card inquiries, resolve issues, and provide excellent service.
Key Responsibilities:
•
Handle inbound calls on transactions, payments, billing, fraud claims, and disputes.
•
Assist with credit limit adjustments, card replacements, and account updates.
•
Educate customers on benefits, rewards, and policies.
•
Maintain records in CRM and ensure compliance with company policies.
•
Meet performance metrics and deliver a positive customer experience.
Qualifications:
•
Bachelor's degree required.
•
Customer service experience, preferably in financial services.
•
Strong communication, problem-solving, and multitasking skills.
•
Willingness to work flexible shifts (day shifts).
Benefits:
•
Competitive salary and career growth opportunities.