We are looking for an enthusiastic and dedicated Telecalling Executive to become a valuable part of our team for based in Chennai, located at Guindy and Chetpet locations. The role offers ₹15000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Professionally managed incoming and outgoing calls.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics, including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
We seek candidates with 0-3 years of experience in customer service or telecalling who are proficient in Tamil. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A Graduate is required, and candidates must be open to working 6 days during the Day shift.