§ Work alongside experienced technicians to learn and perform repairs on equipment and facilities.
§ Diagnosing faults
§ Repairing equipment like Oven cleaning, Ac’s Compressor, Baking Equipment’s
§ Maintenance of Electrical Equipment’s
§ Resolving the complaint for Each Restaurants
§ Respond quickly in the case of Emergency events
§ Perform other Maintenance duties as per requirement
AttendingtheComplaintHelpDesk
Service Efficiency
§ Achieving average resolution time. i.e. 48 Hrs.
§ Achieving Preventive Maintenance schedule compliances
i.e. 95%
Governance
§ 100% PM check sheet updation.
Customer Complaint Handling Process
Ensuring 100% Complaint Closure within TAT
Safety Incidents
§ Ensure safety at work area