आईटी टेकनिशन/नेटवर्क टेकनिशन

ग्रेजुएट होना चाहिए

Males Only

01:00 PM - 10:00 PM | 5 days working

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card

ABOUT CONTAQUE

ContaqueTM is a leading Telecom Products and Software Solutions Company catering to the ITES, Retail, Hospitality, Healthcare, EdTech, E-commerce,FMCS, BFSI industries and many more worldwide.
We were the first to introduce a comprehensive VOIP Contact Center Solution many years ago & have established ourselves as a leader in the "Customer Interactions Solutions" market today.
We have come a long way since our inception & have ContaqueTM NGUCC & ContaqueTM Verve which can be customized to the varied requirements of the market place.

Job Profile:
Qualification : B TECH /RED HAT/CCNA
Experience : 1.6 to 4 years
Shift timing : Rotational shifts (Should be flexible)
Work Location: Bangalore
CTC: 3 Lac to 6 Lac + Incentives (As per the Experience) NOTE – Salary Can be changed as per candidate experience.

Job Responsibility

Technical Support Engineer who can provide technical assistance to the customers by performing the following responsibilities:
• Installation and configuration of OS & Contaque packages.
• To troubleshoot the L1 and L2 issues associated with the product.
• Simulate Customer Issues to find solutions and fixes to Escalated customer Issues /Enquiries.
• Knowledge in IP PBX & Contact Center solutions (IVR, ACD, Softphone, WebRTC. etc.) – will be an added advantage
• Must have knowledge of Linux Operating systems
• Stay in the forefront of customer communications for escalated issues
• Having thorough understanding of Contaque Products .
• Learning and mastering Contaque New product/feature releases
• Taking customer tickets/issues towards logical conclusion
• Basic knowledge of SQL.
• Strong Customer Service and problem-Solving skills
• Identify and provide inputs to Product/Engineering teams for recurring issues/patterns
• The engineer will be responsible for overall setup stability and maintenance of the Contaque Setup at the center.
• Knowledge of Rest API, any programming language /Web Technology.
• Able to work independently and efficiently to meet deadlines and SLAs.
• Able to promptly answer support-related phone calls, chat & emails
• Willing to work in shifts
• Self-motivated, detail-oriented and organized.
• Ability to analyse, research and solve highly technical and unique problems.
• Deep understanding of SDLC

Technical Expertise
• Contact Center solutions (IVR, ACD, Softphone)- Will be an added advantage
• LAN, WAN, Networking basics
• Linux – CLI with basic commands
• Telecom products (PRI, SIP trunk, ILL)s

Requirements and Qualifications
• Excellent verbal and written communication skills, the ability to call, connect, and interact with potential customers
• Persuasive and goal-oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Able to professionally and confidently communicate
• Excellent analytical and time-management skills
• Ability to work independently or as an active member of a team