-Welcome and greet guests in a friendly and professional manner
-Answer phone calls and direct them to the appropriate person or department
-Handle incoming and outgoing correspondence, including emails and letters
-Manage the reception area to ensure it is clean and organized at all times
-Assist with administrative tasks, such as data entry, filing, and photocopying
-Maintain a record of incoming and outgoing guests and employees
-Handle guest complaints and resolve issues in a timely and efficient manner
-Coordinate with other departments to ensure smooth operations
-Maintain knowledge of company products, services, and policies
-Provide support to other team members as needed