Front Desk Executive
Job Overview:
The Front Desk Executive acts as the first point of contact for technical and non-technical support requests. This role ensures the timely and efficient resolution of residents' issues.
Key Responsibilities:
Respond to help desk tickets, calls, and emails promptly.
Log and track support requests until resolution.
Escalate complex issues to the Property Manager.
Manage incoming calls and direct them to the appropriate departments.
Maintain and manage appointment schedules.
Address residents' inquiries and provide accurate information.
Support administrative tasks as needed.
Working - 03 Shifts: First, second and general shift