3forks Hospitality Private Limited ( Taste of Punjab ) We are looking for a friendly, well-groomed, and highly organized Guest Relation Executive to join our hospitality team. As the first point of contact for guests, you will play a vital role in delivering an exceptional dining or service experience from the moment they walk in. Your professionalism, welcoming demeanor, and attention to detail will set the tone for each guest's visit.
Greet guests warmly and professionally as they arrive
Manage reservations and maintain an accurate waiting list
Escort guests to their tables and present menus
Provide guests with estimated wait times and offer seating alternatives when needed
Maintain the reception area and ensure cleanliness and order at all times
Coordinate with waitstaff and management to ensure smooth seating flow
Handle guest inquiries and resolve complaints promptly and professionally
Assist with other front-of-house duties as needed
Prior experience as a hostess or in a customer-facing role is preferred
Exceptional interpersonal and communication skills
Professional appearance and positive attitude
Ability to multitask and work in a fast-paced environment
Strong organizational skills and attention to detail
Familiarity with reservation systems (e.g., OpenTable) is a plus
Flexible schedule, including availability on weekends and holidays
Fluent in English – additional languages are a plus