responsible for managing the front desk and reception area, serving as the initial point of contact for clients and visitors, and ensuring a professional and welcoming environment. They handle administrative tasks, answer calls, manage appointments, and provide customer service.
Key Responsibilities:
Greeting Visitors and Clients: Providing a warm and friendly welcome to all visitors.
Answering and Managing Phone Calls: Answering calls, taking messages, and directing calls to the appropriate parties.
Handling Inquiries and Complaints: Addressing general inquiries and complaints in a professional and efficient manner.
Providing Customer Service: Ensuring high-quality customer service and building positive relationships with clients.
Maintaining Records: Keeping records of visitors, phone calls, and other relevant information.
Managing Appointments and Schedules: Scheduling and confirming appointments and meetings.
Sorting and Distributing Mail: Receiving, sorting, and distributing incoming mail and packages.
Performing Light Data Entry: Entering data into relevant systems as needed.
Ensuring a Professional and Welcoming Reception Area: Maintaining a tidy and organized reception area, ensuring it's well-equipped and aesthetically pleasing.
Supporting Office Operations: Providing general administrative support to the office and its staff.