Responsible for:
1. Need to call on receiving inquiry from various sources like indiamart, trade india, website etc.
2. Need to confirm inquiry in genuine than assign to tele sales team.
3. Need to maintain proper MIS /record/Data regarding same.
4. Creating a databank through data mining on customer base and details from the industry.
5. Use of Company ERP to take all data in to system.
6. Developing a dealer network PAN India.
7. Generating sales leads through google search, tele calling and follow up on the same for closure.
8. Achieving revenue targets as assigned.
9. Generating sales through inquiries received from India Mart and other online market places.
10. Preparing price quotations for the prospects and conduct follow up with them for sales closure.
11. Preparing a sales job order and coordinating with the production team for prioritizing and processing the orders received.
12. Regular co-ordination with the departments involving production and assembly.
13. Follow up with clients for timely collection of payments / before due dates.
14. Coordinating with Finance/ Accounts for payments clearance/ receipt of clients.
15. Preparing invoice for all the sales orders and dispatch the same to the client and send the same to logistics for dispatch.
16. Follow up on dispatch status of the clients’ orders with the concerned team members.
17. Maintaining customer satisfaction and getting their queries and complaints resolved effectively within timelines in coordination with Service Department.
18. Preparing the lead MIS, sales pipeline report and the sales performance report timely.
1. Strong understanding of our products, our competition in the industry and positioning
2. Analytical skills
3. Interpersonal Skills
4. People Skills
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Provide basic and accurate information in-person and via phone/email
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Order front office supplies and keep inventory of stock
Update calendars and schedule meetings
Arrange travel and accommodations, and prepare vouchers
Keep updated records of office expenses and costs
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing