As a Shift Lead at a milkshake and ice cream shop, you'll oversee daily operations, ensuring smooth service, managing staff, handling customer interactions, and maintaining a clean and positive environment, while also ensuring compliance with company policies and health regulations.
Key Responsibilities:
Operations Management:
Lead the team during your shift, ensuring efficient service and a positive customer experience.
Open and close the store, managing inventory, and maintaining a clean and organized workspace.
Ensure all products are well-stocked and prepared according to company standards.
Handle cash register operations, including accurately processing transactions and balancing the cash drawer.
Maintain a safe and secure environment for both customers and staff.
Staff Management:
Supervise and train staff, providing guidance and support to ensure efficient performance.
Assign tasks and delegate responsibilities as needed.
Address employee concerns and conflicts in a timely and professional manner.
Customer Service:
Greet customers warmly and provide excellent customer service.
Handle customer inquiries and complaints professionally.
Ensure customer satisfaction by addressing their needs and preferences.
Food Safety and Quality:
Adhere to all food safety and hygiene standards.
Ensure proper storage and handling of ingredients and products.
Maintain a clean and sanitary environment in all areas of the shop.
Inventory and Ordering:
Monitor inventory levels and place orders as needed.
Receive and store deliveries, ensuring proper storage conditions.
Track and report any discrepancies in inventory.