Greeting from Firstcry.com
Company Profile:
Firstcry.com is Asia's largest online shopping portal for kids and baby products with more than 2 Lac products and over 10 million plus happy customers. The company has been growing rapidly since its inception in 2010 from 4 members to more than 2000 employees and the trend continues. With the headquarters in Pune, it also has presence in Delhi, Bangalore, Mumbai & Kolkata. The company is also expanding through the Franchise route, with more than 417+ stores opened across various states in India making it the second largest player in offline stores.
www.firstcry.com
Job Description
Position: CRO(Customer Relationship Officer)
Roles and Responsibilities
1. Ensure outstanding customer satisfaction
2. Update customer records
3. Provide product demonstrations
4. Achieving the monthly targets
5. Addressing customer complaints
6. Maintaining inventory and warehouse
Skills Required
● Strong Communication
● Customer Handling
● Problem Solving
● Time Management
● Product Knowledge