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Designation:
Admissions Counselor
Band & Level
Band: E, Level: E1
Reporting Manager:
Centre Head
Department:
Sales
Type of Employment/ Hours:
Full Time
Job Location:
Noida
ROLE
Interact with the students and counsel them/ their parents to help identify the right program/ course, guide them through the Institute admission process such that they are able to get admission into a course that best matches their performance, potential and preferences. Contribute in office administration and counselling activities of new enrolments in the Institute.
DELIVERABLES
· Effective counseling for Enrolment of Prospective Students.
· Customer Relationship Management and data management.
· Learning and Development
· Handling Visits and Offline queries
KEY RESULT AREAS
· Effective counselling for Enrolment of Prospective Students
a. Increase student enrolment in programs offered by the institute by following sales marketing process.
b. Career counselling for prospective learners to ensure Sales.
c. Tele-Counseling and follow-up on database generated through structured campaigns.
d. Attending calls - Receiving, and responding, as pleasantly as possible while trying to provide full information, and support to the students, parents and channel partners.
· Customer Relationship Management and data Management
e. Create a customer service culture, always putting the customer needs first.
f. Ensure continuous interaction with the customer/ student to make sure that areas of concerns can be worked upon for improved service levels.
g. Lead by example; demonstrate excellent customer service to increase client satisfaction, and program growth.
h. Effective handling and use of CRM and ERP system.
· Learning and Development
i. Self-Inculcate the Training philosophies with WIN-WIN-WIN policy in the organization
j. Improve skills and knowledge by attending regular training programs.
k. Abide to all disciplinary procedures, guiding principles and core values of the Institute.
l. Innovative thinking and work on new Initiatives to bring tangible benefit to the Institute.