An agency manager manages an agency's operations and clients, and is responsible for the team's performance and the agency's success. They may work in a variety of agencies, including advertising, travel, or project management.
Responsibilities
Leadership: Inspire and guide the team to deliver solutions to clients
Client relationships: Develop and maintain strong relationships with clients
Business development: Seek new business opportunities
Budgeting: Manage budgets and revenue
Strategic planning: Set goals and strategies to achieve success
Quality and effectiveness: Measure the impact of work to improve client satisfaction
Compliance: Ensure compliance with regulations and ethical standards
Performance reporting: Share data and metrics with stakeholders to drive better decision-making
Recruitment: Recruit and train new staff
Marketing: Oversee the agency's marketing efforts
Required skills
Strong leadership and management skills
Excellent communication skills
Business savvy
Time management skills
Customer service skills
Attention to detail and good judgment
Adequate IT skills
Resilience to cope with long hours and pressure at peak times