Marketing and Branding
Ø To do activities regarding branding and marketing as suggested by COO
Sales & Revenue:
Ø You have to look after for Sales & revenue part as well.
Ø Periodically you have to look at Sales & revenue report for respective branch.
Ø If you find any deficiency in sales & revenue report you have to inform to your superior.
Man power mapping
Ø To hire new employee Branch Manager need to fill manpower requirement form and should submit to Human Resources Department via email.
Staff grievances
Ø All the staff grievances would be taken care by Branch Manager. If any serious grievances are there, then only informing to Head Office.
Machine cleaning
Ø Branch Manager should make sure that all machineries in clinic are clean and do not contain dust.
Ø Cleaning of minor OT instruments.
Ø Branch Manager should make sure that all instruments are being autoclave.
Ø Branch Manager should be aware of expiry date of expensive medication
Break down of machine
Ø In case of any break down in machine Branch manager should first find out cause of break down and then inform to Service engineer via email.
Ø Head Office will inform company and call engineer.
Ø Branch Manager should collect service report from engineer and maintain file reports.
Dress code
Ø Branch Manager will make sure that every employee is in proper uniform with name tag.
Ø Branch head will make sure that Dress code policy is properly followed.
Appointment maintenance of reception:
Ø Branch manager ensure that reminder calls to patients are done or not.
Ø Making sure of daily minimum number of appointments.
Ø Planning of next appointment for existing patients.
Staff management:
Ø If more than two employees are on leave same day, then arranging staff from other branch. (first inform to HO and take permission)
Miscellaneous:
Ø All miscellaneous things are authorised by Branch head (i.e.) auto fair of staff any allowance to staff etc.
Mobile phone submission.
Ø Every staff should submit mobile to Branch manager in office time.
Ø Employees cannot keep mobile phone in their locker.
Housekeeping maintenance:
Ø Branch manager should make sure Housekeeping maintenance like wash room, water tank, dustbin cleaning.
Ø Making sure Water bottle on every table.
Ø Ensuring no dust in clinic.
Administration:
Ø Software update on daily basis. Do Daily Audit of defined protocols
Ø Ensuring discipline between staff members.
Ø Ensuring CCTVs are in working mode and uncovered
Ø Maintaining silence in clinic.
Ø Ensuring that lunch time should be 15-20 minutes and not more than two staffs from one department should be at a lunch same time in.
Ø For growth of Clinic, Management can give you extra responsibility any time.