Execute the booking process, allotment letter, agreement for sale, interest notice, letter regarding NOC for mortgage, Interest notice, reminders, pre-termination and termination notice.
• Make sure the booking is accurately logged
• Raising invoices and sending demand letters on completion of milestones.
• Follow up for payments due with the customers and co-ordinate with the Banker for disbursement.
• Issue payment receipts.
• Address all customer queries/complaints via letters, email and telephonic conversation.
• Co-ordinate with customers, registration agent as well as the Power of Attorney holder for registrations, ensure that the registered agreement is filled correctly and all documents required is accurate and complete.
• Working closely with sales team, channel partners and senior management to achieve collection targets.