We are seeking a motivated and professional [ Telecaller ] to join our team for [ Konexions back office services pvt Ltd ] in [ noida ] at our [ sector 57 ] location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to [ food pacaging or rating review ]. The role offers [ in_hand_salary_12k to 14k] and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner.
Address customer queries, concerns, and complaints with a problem-solving approach.
Maintain accurate records of customer interactions and follow-ups.
Provide timely and relevant information to customers to resolve their issues.
Work collaboratively with other teams to escalate and resolve complex issues.
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.