Experience:- 1-3 Year
Salary Offered:- Based on market standards. Hike depends on previous experience and interview performance.
Qualification:- Any Graduates
Roles & Responsibilities:-
· Actively engage with customers to understand their needs, preferences, and challenges.
· Build and maintain strong relationships with customers to foster loyalty and trust.
· Proactively address customer issues and concerns to ensure satisfaction.
· Analyse customer data and trends to identify areas for improvement and opportunities for retention.
· Develop and implement retention strategies and initiatives to reduce churn and increase customer lifetime value
· Communicate with customers via various channels (e.g., phone, email, in-person) to address inquiries, resolve issues, and build relationships.
· Prepare and present reports on customer behaviour and retention performance.
· Communicate with customers via various channels (e.g., phone, email, in-person) to address inquiries, resolve issues, and build relationships.
Skills Required: -
· Must have effective communication skills.
· Candidate should be active listener and speaker.
· Candidate should be empathetic in nature, customer engagement and handling.
· Good Knowledge of MS Office.