Address and resolve customer complaints and grievances promptly, ensuring a positive
experience and maintaining customer satisfaction
• Act as the primary point of contact for customers, providing clear and timely information regarding products, services, and issue resolution.
• Assist the sales team by preparing quotes, processing orders, and following up on leads to ensure a smooth sales process.
• Maintain accurate records of customer interactions, feedback, and grievances in the CRM system, ensuring data integrity and easy retrieval.
• Perform administrative tasks, such as managing schedules, handling correspondence, and coordinating meetings to support overall team efficiency.
• Prepare regular reports on customer feedback, sales support activities, and grievance resolution outcomes for management review.
• Work closely with other departments, such as sales, marketing, and logistics, to ensure customer needs are met and grievances are addressed effectively.
• Foster strong relationships with customers through proactive communication and followups to enhance customer loyalty and retention.
Stay updated on product knowledge, company policies, and customer service best practices to effectively assist customers and support the sales team